Welcome to the Safe Frame Support page. We’re here to help you with any questions about using the app, accessing your galleries, or managing your account.
A: You will receive a personal link or login details directly from your photographer. Simply follow the instructions provided.
A: Make sure you’re using the latest version of the app and that your internet connection is stable. If the problem continues, please contact us below.
A: Photos are available only according to the options set by your photographer. For questions about downloads, please contact your photographer directly.
A: The access period is set by your photographer. If your gallery has expired, please contact them directly for details.
A: Simply tap the heart icon ❤ next to each picture to add it to your favorites. Your photographer will receive your selections automatically.
A: You can add items to your selection inside the app and then submit the order directly to your photographer. They will confirm and process it for you.
A: No. The selection gallery is fully secured - clients cannot download, save or share images before completing their order and paying for the session.
A: No. The mobile app uses special protections (e.g., FLAG_SECURE on Android) that block screenshots. On iOS we detect screenshot attempts and hide the images.
A: Yes - every gallery includes an automatic watermark (e.g., photographer’s name, studio logo). It’s baseline protection, complemented by download and screenshot blocking.
A: We use multi‑layer protection: no downloading, dynamic watermark, screenshot blocking, no access outside the app. While nothing is 100% guaranteed, the system minimizes risk.
A: Yes. The photographer can assign access to a password‑protected gallery.
A: Yes. Clients pay nothing - access is included in the photographer’s service.
A: Yes. The app is available in the App Store (iOS) and Google Play (Android). This enables anti‑screenshot and anti‑download protections.
A: No. Until purchase, photos are optimized for preview and insufficient for printing.
A: Yes. After payment, the photographer can send a separate download gallery in full quality.
A: No. The process has been simplified as much as possible - for both the photographer and the client.
A: Selected photos automatically appear in the "Client Selections" folder in the photographer dashboard.
A: Yes. The photographer dashboard runs in your web browser - no extra software to install.
A: Yes. You can add, delete, and edit photos. The system automatically detects duplicates.
A: Not at the selection stage - clients receive a gallery link. An account may be needed later (when the store integration is enabled).
A: Yes - by date, name, or tags (e.g., "cake smash pink decor").
A: Yes. Every payment is automatically invoiced and available under the "Invoices" tab.
A: Yes (e.g., Stripe, PayPal). The photographer can set prices and clients pay directly in the app.
A: In the initial phase - no, clients only make selections. Next we’ll launch a store with pricing, discounts and promo codes.
If you need further help, reach out to our support team:
Email: support@mysafeframe.com
Website: www.safeframepro.com
We aim to reply within 24–48 hours (Monday to Friday).
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